What to expect at your dental appointment during COVID-19
What to expect before you visit:
- Patients will be screened via phone call before their appointment about COVID symptoms.
- Patients will be asked to sign a patient consent form, as well as other necessary paperwork prior to their appointment.
- Upon arrival, patients will be asked to practice social distancing and wait for a staff member to provide screening.
- Patients will have their temperature taken before entry at the clinic and are required to wear a face mask / face covering and perform proper hand hygiene. The clinic will provide face masks for patients who do not have one of their own.
What to expect during your visit:
- You will be given a pre-treatment rinse before your care which reduces bacteria and viruses.
What has changed
Patient & Staff Screening
All patients are screened according to current Public Health guidelines to minimize any potential risk to our patients and staff. Our team members are screened daily and temperaturetaken twice daily.
Personal Protective Equipment
In addition to increased PPE for staff members in the clinic, patients will be asked to wear a mask when entering the clinic. Masks will be provided to patients who do not have one of their own. PPE in a dental clinic can include but is not limited to: gloves, eye protection, masks, gowns, and protective draping. Appropriate PPE will be selected for each procedure and according to guidelines and regulations created by Dental Regulatory Colleges and Public Health.
Physical Distancing will be in effect to help maintain a 6 foot (2 meters) distance between all people.
The clinic is sanitized daily before the beginning of each workday, in between patient appointments in the operatory, and before the end of the day.
All equipment used to clean, disinfect, or sterilize meet the standards established by Health Canada, the Public Health Agency of Canada, the Canadian Standards Association, and any local IPAC guidelines. Lumos Dental maintains the manufacturer’s instruction for equipment use and undergoes regular inspection and preventative maintenance and logs.
Breaking the chain of infection
Lumos Dental uses routine practices to help break the chain of infection. This includes personal protective equipment (PPE), aseptic techniques, cleaning, disinfection, sterilization, proper hand hygiene, risk assessments, screenings, environmental controls, administrative controls, and immunization.
Frequently Asked Questions
Is it safe to visit the dentist?
- Lumos Dental follows strict infection prevention and control protocols outlined by dental governing and public health bodies. These protocols help break the chain of infection keeping you and your family safe.
How is your dental clinic adapting to the new changes?
- We have added additional measures so we can provide you with the safest care possible. Our staff are provided with increased training and education on proper hand hygiene, proper procedures of dental equipment use, and proper use of all personal protective equipment (PPE). Our priority is and will always be the safety of our patients.
What will be different at the clinic?
- Appointments will be limited and staggered to avoid crowding and allow for proper social distancing
- Your temperature will be taken upon arrival
- Alcohol-based hand sanitizer will be available in every treatment area
- You will be given an antiseptic mouthwash before beginning your care to reduce the amount of bacteria and viruses residing in the mouth
Is a face mask/face covering required?
- Yes, a face mask/face covering is required before you can enter the clinic. The clinic will provide you with a face mask if you do not have one.
Are staff being monitored for COVID-19 symptoms?
- Yes, staff are screened daily before reporting to work and temperature taken two times in the day
I have an appointment but I am experiencing flu-like symptoms.
- If you are experiencing flu-like symptoms, please call us at (780) 433-0222 to reschedule your appointment.
- Get tested for COVID-19 if you have not done so already.
Can I book same-day or emergency appointments?
- Yes, we are accepting same-day and emergency appointments. Simply contact us at at (780) 433-0222 and we will find a convenient time to look after your dental needs.
Do I need to keep going to the dentist?
- Yes, it is vitally important to maintain proper oral health care by visiting your dentist regularly for checkups and hygiene appointments. Oral health directly associates with many diseases. The mouth is often the first passageway for bacteria and viruses.