Privacy Policy – Lumos Dental

Effective Date: November 6, 2025

Welcome to Lumos Dental (“we,” “our,” “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, communicate with us, or interact with SMS/text messaging.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, phone number, email address, and any other details you provide when contacting us or scheduling an appointment.
  • Automatically Collected Data: such as your IP address, browser type, device information, and usage patterns when you visit our website.
  • SMS Communication Data: if you choose to receive text message updates or reminders, we may store your phone number and message history in accordance with this policy.

2. How We Use Your Information

We use the information collected to:

  • Schedule and confirm appointments
  • Send appointment reminders and service updates (via SMS, phone, or email)
  • Respond to inquiries and provide patient support
  • Improve our website and services
  • Comply with legal and regulatory requirements

We will not sell or share your personal information with third parties for marketing purposes.

3. SMS/Text Messaging Policy

By providing your mobile number, you consent to receive SMS/text messages from Lumos Dental related to appointments, reminders, and patient care updates.

  • Message frequency may vary.
  • Message and data rates may apply.
  • You may opt out at any time by replying “STOP” to any message or contacting us directly.
  • We do not share SMS data with third parties except as required to provide our messaging services (e.g., through our HIPAA-compliant SMS platform).

4. Data Security

We use industry-standard safeguards to protect your information. However, no electronic transmission or storage system is 100% secure. We encourage you to contact us directly if you have concerns about data handling or security.

5. Cookies and Website Tracking

Our website may use cookies or similar technologies to enhance user experience and analyze website performance. You can modify your browser settings to disable cookies if you prefer.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

6. Your Rights and Choices

You may request access, correction, or deletion of your personal data at any time. To do so, please contact us at the information below.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Lumos Dental
By mail: #205, 9562 82 Ave NW Edmonton, AB T6C 0Z8
By phone: 780-433-0222
By email:  info@lumosdental.com
By website: https://lumosdental.ca/contact/